At Adrock, we want you to be satisfied with your purchase. If there’s a genuine issue with your order, we’ll make it right. This policy explains how returns, exchanges, and refunds work.
1. Eligibility for Returns
You can request a return or exchange if:
- The product is damaged, defective, or incorrect when delivered.
- The product is unworn, unused, and in original packaging with tags intact.
- You contact us within 7 days of receiving the product.
We do NOT accept returns for:
- Products showing signs of wear or use
- Size issues caused by incorrect measurements provided by the customer
- Clearance or discounted items
- Items damaged due to misuse or neglect
2. Return Process
To initiate a return:
- Email us at [your email] with your order ID, reason for return, and clear photos of the issue.
- Our team will review your request within 48 hours.
- If approved, we’ll arrange a pickup or give you the return instructions.
Do NOT ship anything back without confirmation — it won’t be accepted.
3. Refunds
Refunds are issued only when:
- The returned item passes quality inspection
- The issue is validated (damage, defect, wrong item delivered)
Refund Method
Approved refunds will be processed to:
- Your original payment method, OR
- Wallet/store credit (faster option)
Refunds take 5–10 business days after we receive the product.
Shipping charges are non-refundable, unless the issue was our fault.
4. Exchanges
If you want a replacement for:
- Wrong size
- Defective item
- Wrong product delivered
We’ll ship the replacement after we receive and inspect the returned item.
If the requested product/size is out of stock, we’ll issue store credit or a refund.
5. Order Cancellations
Orders can be cancelled only before dispatch.
Once shipped, the order cannot be cancelled — it will be treated as a return request.
6. Non-Delivery or Wrong Delivery
If your product never arrived or was delivered to the wrong address due to a courier error, notify us within 48 hours.
We’ll coordinate with the courier and resolve the issue.
7. Contact Us
For all return, refund, or exchange queries:
Adrock
Email: theadrockofficial@gmail.com
Phone: 7356111444