We aim to deliver your Adrock footwear quickly, safely, and with full transparency. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next working day.
- You will receive an order confirmation email immediately after purchase and a tracking link once the order ships.
2. Shipping Locations
We currently ship across India, with primary focus on fast delivery within Kerala.
3. Delivery Timeframes
Estimated delivery times:
- Kerala: 2–4 business days
- South India: 3–6 business days
- Rest of India: 5–8 business days
Please note that delays may occur due to:
- Weather conditions
- Courier service issues
- Remote locations
- High-demand periods
4. Shipping Charges
Shipping fees may vary based on location and courier service.
Any applicable charges will be shown at checkout before payment.
From time to time, we may offer:
- Free shipping promotions
- Discounted delivery for specific regions or orders above a certain amount
5. Tracking Your Order
Once your order is dispatched, you will receive a:
- Tracking link
- Courier partner name
- Expected delivery date
You can check the status anytime using the tracking link provided.
6. Failed Delivery Attempts
If the courier makes multiple delivery attempts and the customer is unreachable or unavailable:
- The package may be returned to us
- Re-delivery charges may apply
Make sure your phone number and address are correct during checkout.
7. Damaged or Tampered Packages
If your package arrives damaged, opened, or tampered with:
- Take clear photos immediately
- Reject the package if possible
- Contact us within 24 hours with photos and your order ID
We’ll investigate and resolve the issue ASAP.
8. Address Errors
If the address you provided is incorrect or incomplete:
- Delivery may be delayed
- Additional charges may apply for re-shipping
Always double-check your details before placing your order.
9. Contact Us
For shipping-related questions or updates, reach out:
Adrock
Email: theadrockofficial@gmail.com
Phone: 7356111444